Refund and Cancellation Policy

Overview

Event and bus tickets are non-refundable. Due to the nature and scale of our business, we maintain a strict no-refund policy. However, we will make every reasonable effort to assist you in obtaining a refund through a ticket resale.

We strongly recommend purchasing travel insurance to protect yourself in the event that you are unable to attend and we are unable to resell your ticket.

Ticket Re-sell Attempt

If you are unable to attend, and if administrative capacity allows, Spark Purple Co will make a good-faith effort to resell your ticket.

Please note the following conditions:

  • Tickets will be relisted for resale once all remaining event tickets are sold.
  • If multiple resale requests are received, tickets will be listed in the order cancellations were submitted.
  • Resale pricing is determined at our discretion and may differ from the original purchase price.
  • If your ticket is successfully resold, you will receive a refund equal to the resale amount, minus a $200 cancellation fee. Refunds will not exceed the total amount you have paid toward the ticket.
  • Refunds for successfully resold tickets will be processed within 14 days of the resale being completed.
  • If your ticket is not resold, no refund will be issued.
  • We cannot guarantee resale assistance for cancellation requests made within 14 days of the event.
  • We will notify you if your ticket is successfully resold. Due to volume, we are unable to provide ongoing updates during the resale process.

Payment Plans

Cancellation fees apply regardless of payment plan status. Any payments made toward a ticket are subject to the same resale terms outlined above.  

Ticket Transfers

Tickets are non-transferable. You may not give or sell your ticket to another individual.

You may purchase a ticket on behalf of someone else. In this case, please ensure their name and email are entered at checkout.

All ticket purchases must be made through the official Spark Purple store. Tickets obtained through third-party vendors will not be honored.

Event Changes

In the event the retreat is postponed, rescheduled, or canceled due to circumstances beyond our control, tickets will be honored for the rescheduled event. Refunds are not guaranteed.

Need help?

Please Contact us with any questions regarding refunds or cancellations.